In-store purchases from an JAO store:

Products purchased at a JAO store can be exchanged at any JAO store, in accordance with our returns policy.

Online purchases from johnaddisonorganic.com:

We are unable to process online exchanges. To exchange products purchased from our online store, please follow the steps outlined in our returns policy. You may either:

• visit a JAO store to facilitate the exchange; or

• contact our online Customer Service team below to request a return and then purchase alternative products either online or in-store.