All cosmetic ingredients have the potential to irritate sensitive skin, regardless of the amount in a product or the method of application. Irritations can occur even with products that have been used and enjoyed for years.

The cause of a reaction can be unexpected and may not necessarily recur in the same manner. We recommend considering any changes to your routine that might have triggered the reaction, such as dietary changes or contact with potential allergens like household cleaning products. If you experience an adverse reaction to any JAO product, the best course of action is to stop using the product and, if necessary, consult with your medical practitioner to determine whether it was an irritation or an allergy.

In the unlikely event of an adverse reaction, please discontinue use and return the product to the place of purchase or contact us by clicking the 'Contact Us' button below.